Customer Survey

Name*

First Last

Invoice Number*

Email*

Service Satisfaction

Overall, how satisfied or dissatisfied where you with the Zen Moving crew who visited your residence/office?

If you had any special requests or needs, did Zen Moving Crew follow through with the appropriate person or action?

Yes
No

Throughout the move how satisfied were you with the communications with the person at the moving company who coordinated your move who typically would call you to confirm packing, pickup and delivery dates?

Were the movers careful in how they treated your items?

Yes
No

Did the truck and crew arrive to load your goods when promised?

Yes
No

How satisfied or dissatisfied were you with the loading process?

Did the driver who picked up your goods care about you and your furniture?

Yes
No

Was the crew who loaded your goods careful in how they treated your items?

Yes
No

Did someone call you at least one day before your booked moving appointment?

Yes
No

Did the driver and crew unload your goods when promised?

Yes
No

Did the driver who delivered your goods care about you and your furniture?

Yes
No

Did the crew who unloaded your goods take care in how they treated your items?

Yes
No

Overall

How likely is it that you would recommend Zen Moving to a friend, colleague or family member?

Post-Move Assistance

Did you experience any loss and/or damage for which you might file a claim?

Yes
No

If yes, please fill out a Statement of Claim Form to initiate the claim process.

If you have filed a claim already, is it being handled in a timely fashion?

Yes
No

Additional Comments

Please feel free to include any additional comments:

Testimonial Consent

May we use your above comments and feedback for a testimonial on our website, using only your first name and location?*

Yes
No

Customer Feedback Survey

Service Satisfaction

Overall

Post-Move Assistance

Additional Comments

Testimonial Consent