Here is a list of frequently asked questions to help you prepare for your move. If you have any further questions regarding your own situation or circumstances, we will be glad to answer them in person or on the phone.

When should I book a moving company for my move?

About four weeks before your move. This includes getting on-site estimates and comparing companies. Get written confirmation of your moving date, costs, and other details.

How do I know what size truck I need?

We will assess the truck size needed when providing your estimate. Small trucks are for studios and one-bedroom apartments. Medium trucks are for large one-bedroom suites and average two-bedroom homes. Large trucks are for large two-bedroom homes and average three bedrooms and up.

What happens if the movers are late to arrive?

We understand the importance of punctuality on moving day. In the case of traffic delays or other circumstances, we will contact you, explain the delay, and provide an updated arrival time.

Is there a minimum charge?

Yes, we charge a 3-hour minimum work time plus the flat rate time on all moves.

How can I save money?

Getting prepared before the movers arrive can significantly reduce the time it takes for the movers to load the truck and therefore saving you money. Take furniture and beds apart and have boxes sealed and ready to load beforehand.  Moving between the 3rd and the 26th of the month is cheaper. You can also save money by asking stores for their used boxes.

What if it rains on moving day?

We move in rain or shine! Your furniture will be wrapped for protection and items will be wiped dry before entering the truck or your new home. To protect your floors, we use floor runners and will lay out a blanket at the doorway to absorb most of the water. We also provide plastic bin rentals as a sturdy and more protective alternative to cardboard boxes if you would prefer.

Can you move boxes with no lids on them?

We ask that all boxes be fully sealed. If you are not able to pack everything on your own, we do provide a complete packing service and can provide moving supplies in advance.

Will you disassemble and reassemble my bed?

If you require any disassembling and reassembling, we will gladly do that for you.

What is the Flat Rate?

The Flat Rate that we charge is to compensate for fuel costs and the time it takes for our moving team to leave our lot until they arrive at your home and then to leave your home and return back to our lot. We charge a flat rate depending on the city and we absorb any additional time above that. We all know how long traffic can be some times and this is a necessary charge.

When does my hourly time start?

Your time starts at the conclusion of your walkthrough with our qualified movers. Your time stops at the end of your move, when you are fully satisfied.

Do I need to place a deposit to reserve my truck?

Yes, we require a $100.00 deposit to reserve your truck. We take a credit card deposit when you book your move and it is applied to your invoice on moving day. If you need to cancel your move the deposit can be refunded within ten days of notice.

Do you have any hidden fees?

All costs are calculated upfront, with no surprise fees or hidden charges. We are open and transparent about our rates and policies. You will be informed of all costs upfront before an agreement is reached.

Do you hire day laborers or do you have your own employees?

Zen Moving uses only our own highly qualified and trained Moving Technicians to provide you with the best possible service.

Do you move pianos?

Yes, our qualified movers will gladly move your piano. We will need to know the measurements of the piano in advance to ensure we book the proper sized truck. We will also require that a 3-person Moving Technician team be utilized for moving this type of heavy specialty item. This is also in accordance with Worksafe BC regulations.

Is there an extra charge for stairs?

We charge no extra fee for stairs, although if the job requires moving heavy furniture either up or down a flight of stairs, a 3-person Moving Technician team is required for safety and the protection of the furniture and property. This is also a requirement of Worksafe BC. Notwithstanding, having an extra Moving Technician will speed up the process and in the end save you more than having fewer Technicians, especially if you have many items.

If I have a 3-bedroom home, how many Moving Technicians should I order?

Three Moving Technicians are highly recommended for an average 3-bedroom home. Generally speaking, anything larger than a two-bedroom suite needs three movers.

If I have an apartment, how do I know if I should order 2 or 3 Moving Technicians?

If you have an average one-bedroom apartment or a small two-bedroom apartment, two Moving Technicians is sufficient. A large two-bedroom apartment would be best with three. You do not require three Technicians unless there are heavy items like a piano or a large number of stairs. If you are on a high floor with a small elevator it helps to have a third. Also, if you only have access to the elevator for a short amount of time, three Technicians can help speed up the process and get it done within the allotted time. Feel free to discuss your individual situation with us.

What form of payment do you accept?

We accept VISA, Mastercard, and American Express. In order to secure your booking we’ll charge your credit card the $100 deposit. Upon completion of the move, and after reviewing the final invoice with you, we’ll charge the credit card on file the total balance minus the initial $100 deposit. Your credit card information is securely stored with our third party payment system provider. Please also note that the amount provided to you in an estimate is subject to change as per the actual move variables, so please take this into account when preparing funds for the move.

 Do I have to reserve my elevator?

Yes, you must talk to the building manager about reserving the elevator as soon as you have determined your moving date. Some apartment buildings charge a fee for using the elevator for an extended period of time, so find out what the policy is to make the appropriate arrangements. If after booking your move there is a conflict with the available time to book the elevator please contact us immediately to make alternative scheduling arrangements.

 Can we stop along the way to pick up a furniture item?

Yes, we are happy to stop along the way and there is no extra fee, just the time it takes. Make sure to let us know beforehand so we can plan the best route.

After your move, we hope that you take the time to complete our Customer Survey so that we can continue to improve our services.